All items going to a UK address are sent by Royal Mail signed for delivery and will reach you within 2-5 working days of your order being received. UK standard delivery costs £2.75 for small items, £5.75 for medium items £10 for large items and £25 for very large heavy objects. From time to time we offer free delivery promotions so look out for those!
Delivery costs to countries outside the UK and Ireland are charged at a flat rate of £12.00.
Any customs costs levied in the recipient country are the responsibility of the customer.
We hope you love your purchase as much as we think you will, but if for any reason you’re unsatisfied, please email email@example.com stating the reason for the return. Please return the item in its original condition within 10 working days. Once we’ve received your item we’ll issue a refund within 3 working days.
Any returned item must be unused, unworn and in its original packaging, if applicable. MyLuxe reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost.
PLEASE NOTE: We do not refund delivery charges. We also ask that all international customers are aware that all international customs duties and sales taxes cannot be refunded.